Knitting Daily

Re: Haven't been getting emails

maurcap — Thu, 18 Jun 2009 11:14:43 GMT

Thanks for responding. I did get the newsletter yesterday. I love the new format

Re: Haven't been getting emails

Judee — Wed, 17 Jun 2009 17:53:03 GMT

Hello Janny,

I have reset your Knitting Daily eNewsletter for you.

If you have questions, you may contact us at custserv@interweave.com

Judee Robinson

Re: Haven't been getting emails

maurcap — Tue, 16 Jun 2009 17:46:33 GMT

Thanks to Shayb who left an address for customer service. My newsletter stopped at the beginning of June and I only just found this address to request help. I sure hope it can be fixed as I do enjoy getting these newletterd.

Re: Haven't been getting emails

JannyW — Sat, 02 May 2009 00:36:39 GMT

I haven't gotten them in a while either ... I'm not on any of the mail servers mentioned in previous e-mails. Have written to customer service and hope to be back in the loop soon!

Jan :)

Re: Haven't been getting emails

shayb — Tue, 07 Apr 2009 17:41:02 GMT

If anyone is having a problem receiving their Knitting Daily newsletters, you can contact the Customer Support department at customerservice@interweave.com to get this resolved.

Include the email address you signed up with originally, and tracking can start on why to fix the problems.

Thanks!

Re: Haven't been getting emails

ChristineS — Sun, 05 Apr 2009 00:20:29 GMT

I think I am in the same situation. I did find two emails that might help: knittingdaily@interweave.com or customerservice@interweave.com

BTW- did you guys just sign up for the new(er) Spin Off newsletter? I was thinking that was my problem.

Chris

Re: Haven't been getting emails

onceanddone — Fri, 13 Mar 2009 11:30:18 GMT

I have not recieved any of the emails either since 2/18/09. I have the same problem as Elizabeth, no email address to check on this. Would love to get email once again.

Diane

Re: Haven't been getting emails

Elizabeth@3 — Thu, 12 Mar 2009 21:48:27 GMT

and even worse I can't find an email address to ask someone about the problem - not one that answers, anyway(!). This is a new problem since the beginning of March 2009. Meantime I'm checking the KD site each day, but would love to have the messages back...

Re: Haven't been getting emails

SueD — Wed, 09 Jul 2008 14:37:37 GMT

Same here -- very mysterious! Hopefully someone will notice and get the problem fixed.

Re: Haven't been getting emails

CherylS — Tue, 08 Jul 2008 21:33:05 GMT

I too have inexplicably stopped getting the daily emails and am having trouble finding someone (ANYONE) who can respond & help. Seems like the emails stopped about 4-5 weeks ago. I'm not glad someone else is having problems, but at least I'm not the only one which gives me hope I didn't do anything crazy to stop them. I checked my trash bin, but nothing there so they're not being filtered out. Also tried to re-subscribe - nope, no luck. The system said I already exist, but I don't!!!!!!!

Re: Haven't been getting emails

T. J. — Tue, 08 Jul 2008 17:23:34 GMT

I've responded via email to everyone on this thread who appears to still be having problems getting the newsletter. Hopefully we can get to the bottom of this.

But there’s definitely no shortage of variables at play here. As one nice person wrote back:

Thanks for getting back to me on this. I don't know why all of a sudden I stopped receiving the emails, but based on the information you provided, it looks like our email server is rejecting them. I did get one notice while I was still receiving the emails that I was not getting a particular one because of inappropriate content! I'm thinking maybe too many of them fit this category and they are all now being rejected.

You know - those form-fitting descriptions and all that related to knitting for a woman's shape may be too descriptive for our company server.

Do we as a group need to come up with email filter friendly code names for specific lady parts? I guess I can talk to Sandy about that.

Re: Haven't been getting emails

hildiesmom — Tue, 08 Jul 2008 01:42:39 GMT

Delores, Did you see my post above yours? Did you try clicking on the "Manage your subscription" link on an old KD email? That's what worked for me. (And it really did work, too. I got my first KD today since the changeover at the end of May.)

Re: Haven't been getting emails

DeloresN — Mon, 07 Jul 2008 20:13:17 GMT

I'm another Comcast person who hasn't seen an Interweave email in ages.

Re: Haven't been getting emails

hildiesmom — Sun, 06 Jul 2008 23:22:19 GMT

There was a post from Admin, about midway in this thread, explaining that there are actually *two* different accounts, one is the forum, the other is KD. To change your KD subscription they suggested that you find an old KD email, scroll down to the bottom, and click where it says "Manage Your Subscriptions". I just did that and discovered that I wasn't subscribed to anything. Don't know if that'll fix my problem, but hopefully it will.

Seems like they'd post something like that *prominently* in an FAQ or whatever, since the link to updating the KD subscription isn't readily apparent.

Honestly, this is the first time I've even been in these forums (who needs them, frankly, when we have Ravelry) and only came out of sheer frustration.

ETA: This has *fixed* my problem, as I have begun receiving emails today.

Re: Haven't been getting emails

SharonO — Sat, 05 Jul 2008 20:19:40 GMT

I'm having the same problem. I haven't been getting emails for quite a while now. I have tried resetting in "my account" but no luck. I would love to know how to start getting these again.

SharonO